Cancellation & Refund Policy

To cancel your care program, email our care team and tell us which program you would like to cancel. We will confirm in writing once it is processed.

Each payment covers one month of your selected care program and includes the provider consultation and 2-day shipping of any prescribed medication, unless specifically stated otherwise. Laboratory testing may be billed separately when required.

Payment secures your medical evaluation and care program. It does not guarantee a prescription or medication. A licensed medical provider determines whether treatment is medically appropriate for you.

You may cancel your care program at any time. Cancelling stops future charges and any future medication shipments. Nothing further is billed after your cancellation takes effect.

Your care remains active through the end of the period you have already paid for. If medication for that period has already been prepared or shipped, it cannot be recalled.

Before your consultation takes place: your payment is refunded in full.

After your consultation has taken place, or once medication has been prepared or shipped: refund requests are reviewed case by case, taking into account the care and services already provided. Dispensed prescription medication that has been shipped to you cannot be returned or refunded for safety and regulatory reasons.

If your provider determines that treatment is not medically appropriate for you, tell us. We will review your payment against the terms above and, where possible, refund it or apply it toward a different care program.

Approved refunds are returned to the original payment method. Your bank or card issuer may take several business days to post the credit after we issue it.

If an at-home collection kit has been shipped to you, it cannot be returned once sent. If a kit arrives damaged, incorrect, or unusable, contact us and we will replace it or refund the related charge.

Where laboratory testing is billed separately, the same refund principles above apply to that charge.

If you do not recognize a charge, or something on your statement looks wrong, please contact our care team first and we will resolve it promptly. Contacting us before opening a dispute with your bank helps us fix the issue faster for you.

We do not sell or share payment information, and card details are never stored on this website.

This policy may be updated as our programs, pharmacy partners, or applicable requirements change. The version in effect is the one published on this page on the date you pay.